small business, systems, Entrepreneurial Operating System, EOS, Storybrand, marketing, Net Promoter Score, NPS, customer satisfaction, The Effective Manager, management, Gallup Q12, employee engagement, Culture by Design, company culture, Topgrading, hiring process, Culture Index, personality assessment, Criteria Corp, skills assessment, cognitive assessment, Scalepath, hiring, CEO, business strategy, organizational design, workplace culture

automation, repetitive tasks, Scalepath, Scalable CEO Cohort, growth strategies, financial modeling, business processes, customer follow-up, high-volume tasks, task prioritization, 2x2 matrix, automation goals, task complexity, cost-benefit calculator, overseas talent, hiring process, no-code tools, Zapier, Make, AI tools, employee productivity, strategic tasks, efficiency improvements, monitoring

Core values, core behaviors, communication, integrity, actionable, specific, culture, leadership, decision-making, organizational identity, define behaviors, introduce behaviors, reinforce behaviors, revise behaviors, company culture, bottom-up culture, accountability, employee engagement, team identity, business values

Gen Z, small business, digital recruiting tools, social media, employee testimonials, mobile-friendly application, flexibility, remote work, hybrid work, Slack, Asana, Google Meet, work-life balance, mental health, PTO, parental leave, family support, purpose-driven work, career growth, mentorship, creative solutions, feedback, performance reviews, fair compensation

business ownership, investments, capital allocation, acquire suppliers, buy competitors, real estate acquisition, synergy businesses, employee startup investment, counter-cyclical businesses, lending expertise, customer-based business, supply chain, efficiency, leveraged returns, tax benefits, SBA loans, market cycles, financial stability, risk management, business growth strategies

Don't read business books, business podcasts, short emails, succinct communication, constructive criticism, honest feedback, business size, profitability, business coaches, competitors, observe competitors, focus on micro level, product accessibility, simplify buying process, performance reviews, job postings, candidate pipeline, employee recognition, company culture, CEO responsibility, messy office, HR interviews, hiring process, offshore staffing, American hiring challenges