
Carved out a unique niche in a sea of burger chains by bringing Maine-style fish and chips to rural America. Rode that differentiation to unprecedented dominance — 65% of the out-of-home seafood market and nearly $500M in sales by the 1980s.
Management panicked as competitors chipped away from both ends — Red Lobster from above, frozen fish sticks from below. They loaded the company with debt via leveraged buyout just as consumer tastes shifted away from fried food. Tried to serve both health-conscious and traditional customers, satisfying neither.
Shrunk from 1,500 locations to under 400 today. The core problem wasn't execution — fish became 3-4x more expensive than chicken over 25 years, making fast-food seafood structurally uncompetitive.